DYNAMIC 3i SOFTWARE SERVICES MODULE

Manage Every Facet of your Software Business with the DYNAMIC 3i Software Services Module

The DYNAMIC 3i Software Services module is the culmination of years of experience developing Enterprise Software and managing a successful software company. The module provides all the basic tools to manage software related services including:

• Software Service Requests including:
  • Bug Reporting/Tracking
  • Customer Enhancement Requests
  • Customer Inquiries
  • Suggestions for Improvement
• Time Tracking for Billable Jobs and Non-Billable Support Jobs
• Quotations and Estimating
• Project Collaboration
• License Management
• Support Contract Management
• Version Control
• Quality Control

 

DYNAMIC 3i Software Services also features a web-enabled self-service Customer Portal which provides the following functionality to your software customers:

• Log a new Software Service Request
• Review Open Software Service Requests
• Download Patches
• Searchable Knowledge Base
• Review Patch History

Linkages

DYNAMIC 3i Software Services links with:

• Order Processing
• Accounts Receivable
• Time and Attendance
• General Ledger

Features

• Self-service Customer Portal
• Internal Project Management
  • Collaboration Tools
  • Automatic Email Notifications
  • Parent / Child Job Relationships
  • Estimate vs Actual
• License Management with License Key Generation
• Quotations and Estimating
• Time Tracking with Employee Activity Inquiries and Reports
• Project Based Invoicing
• Release Notes Tracking
• Quality Control Process
• Inquiries
  • Customer Profitability Inquiry
  • Work In Process Summary
  • Job Cost Summary
  • Program Change Inquiry by Customer / Program
  • Knowledge Base Search
  • Customer Activity Inquiry
• Reports
  • Jobs Over Budget
  • Unassigned Jobs
  • Release Notes
  • Billable Jobs Summary
  • Job Resolution Performance
  • Project Gross Margin
  • Employee Revenue Contribution
  • Software Service Request History