DYNAMIC 3i INTERNET AND TELEMARKETING MODULE

Maintain Customer, Prospects and Contact Types

Enter Telephone Campaign Scripts including script flow where follow-up questions can be specified conditional on respondant's answers.

Produce Campaign Reports by telemarketer and customer. These reports show questions and answers from all campaign based calling.

Track all incoming calls

The Telemarketing Inbound Calls program allows customer service to record all incoming customer calls even if the communication didn't result in an order. The main goals of the program are:

• allow FAST entry of new customers
• allow FAST access to historical data
• allow FAST access to order entry, customer service requests and RMA entry programs
• record all customer/prospect communication

Track all outgoing calls

The Telemarketing Outbound Calls program allows your salespeople to systematically contact customers and prospects based on the following section criteria:

• next callback date range
• user name
• mailing list code

Features

• Call Back Listing
• Call Analysis Report
• Email Mailing Lists
• Automatic Promotional Emails
• Importing External Mailing Lists
• Promotion Tracking